I am hopping mad. I have been a DirecTV customer for eight years. I recently found out that I could consolidate my cable service with my phone service through Qwest. When I called to do this, I was told that this was only available for new customers. That made me feel less than an appreciated customer who had been loyal for so long, so I promptly asked the customer rep that I was going to cancel my DirecTV account. I was trasnferred to another customer service rep who said that because I had been a loyal customer and they wanted to keep my business that DirectTV would offer me a free DVR upgrade if I didn't cancel. I agreed.
It took three reschedules to finally get a technician to show up with the new DVR and after he installed it, it would not work. He blamed it on the satellite dish being too old and said he would have to return with a new dish. He did not. So I hooked up the old DVR and it worked again. I called to complain and a new technician was scheduled. After stewing about this for awhile, I decided that I was not happy with the way DirectTV had handled all of this, so I called to cancel. I was informed by the customer service rep that I was subject to an early cancellation fee on my extended 24 month service contract. When I asked in disbelief when did I sign up for an additional 24 months, she said that when the technician installed the new DVR that the paper I signed before he left was my 24 month contract. The technician stated that it was an equipment receipt, not a contract for service and I was never told beforehand that I was extending my service contract. This is consumer fraud pure and simple. I will NEVER be a DirecTV customer again and I am going to fight this early cancellation fee they want to charge.
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