Complaint / review text:
I went to AT&T for Internet and TV and they suggested a bundle in which AT&T provides Internet and DirectTV provides the TV. Neither the AT&T staff at the store nor the phone staff mentioned at any time that I was entering into a de facto 2 year contract for the TV portion. DirectTV sent a confirmation letter for the order at the bottom of which, in small print, is a warning to read the agreement on the back, and they have the you sign the contract at installation although I had a friend let them in for me so I never signed anything. They claimed when I called to cancel that letting them install is essentially agreeing to their terms and conditions whether you signed anything or not. The net is that clearly thousands of people are unaware of the fact that if they are unstaisfied with DirectTV or the [email protected] DirectTV "bundel" they will have to pay more than $500 to get rid of it, as proven by the class action lawsuit about this very practice underway in California.