Round 2 with these jokers. I called the sales department to upgrade my plan to a new one and was offered 400 minutes for the same price I am paying now, I will lose 150 min that's ok and the salesman also agreed to free text message for six months since my current service is bad.
I could not resist inquiring about the couresty tracking that mysterically appears to be included with an old plan. Cingular is now tracking my service were I use my phone the most and making sure it does not work. Armed with that information that killed the deal the response from the salesman was bogus the call ended.
I called back and it's a no deal. Customer service is following protocol they don't know what im talking about, and the clown did not put the call in his notes. It's too bad the folks at cingular the new at&t are willing to lose good customers. Cingular does not care about how long you been using the service, Cingular is playing hard ball CSR's are real cruddy.
0 comments