I have been a loyal Verizon customer for more than 10 years, but when my daughter's cell phone was stolen from her athletic locker during afterschool softball practice, Verizon Wireless REFUSED to assist. Long story short, hers was the FIFTH cell phone stolen in as many weeks. The other stolen cell phones were recovered with assistance from T-Mobile and Congular who provided the phones calls that were made from the cell phone after the time it was stolen. This led the parents directly to the little thief.
When I contacted Verizon, to suspend the service and get a listing of the phone numbers called since the theft, I was told 1) it wasn't possible to get the numbers, then. 2) well they could get the numbers but they wouldn't, then... 3) get a supeona! Get a supeona to get my own information. Verizon's web page promises that they will make your problems their problem and will respond within 24 hours - LIARS!!!
FOUR LONG WEEKS went by before I finally received the list of phone numbers that had been called - I say received, but what I really mean is that I finally got the damn bill and all the called numbers were on it.
Of course it was the same young girl who had stolen the other four (some big surprise), but she admitted that after a few days, she had thrown the cell phone away because it didn't work anymore.
Because Verizon Wireless would not provide the phone numbers, I wasn't able, even with the help of the police, to recover that phone and because there's no phone to recover, there aren't going to be any charges filed. But, and this is the kicker, I have to keep paying for service to her cell phone at $9.99 per month for the next 18 months. To replace the phone will cost over $300.00 (Of course, I didn't have the insurance). To cancel the service will cost $175.00.
Verizon claims to have no culpability, they are not sorry they refused to supply the phone numbers, the will not cancel her service, they will not replace the phone and basically told me too bad so sad.
Verizon Wireless is a huge thief in my opinion, a bigger thief than the thief who stole the cell phone because they are going to make me continue paying for a service I will not be receiving and they not only helped the little tramp get away with the theft, they have several times announced that they are quite proud of the fact that they wouldn't give me the information - phone numbers that I owned in the first place.
As each phone on my account comes to the end of it's contract, you can bet that I will be ending its service with verizon and finding another wireless provider.
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