Well, here we go again. If it's not one thing with Dell, it's another. Now that I've fixed my own new Dell PC by myself and with the help of some friends, I see a new problem with Dell & Dell.com. When I originally purchase my Dell back in late Nov. Of 05, I qualified for Dell's special promotion for 0% financing for 18 months. Well, for the first 4 months everything was OK. HOWEVER, I just got my new statement with a 19.49% finance charge. WHAT THE F*K!
I wish I never got involved with this purchase. Dell Computers might have had good customer service & a good reputation years ago, but today the Dell Computer Company is worthless! Totally incompetent Customer Service that's outsourced to third world countries, scams and lies to customers, promised services & support that's non existent, the list could go on and on. Just read what all these people are saying about Dell.
I know what the routine is going to be to get this resolved. A dozen phone calls all lasting over an hour per call. Not getting a straight answer for months, not hearing back from a manager for months (if I ever get a call at all). Thank god I just got my tax refund so I can pay this off and be done with Dell for ever!
If you are thinking about purchasing a Dell Computer, DON'T! It is not worth it at all. The product is garbage, the service is a joke and the company doesn't care about it's U.S. Customer base. All they want is your money & after that, you're on your own. Dell will make promises to get you to buy, but once they get your money, you're left to fend for yourself. Dell's customer service in handled by a huge call center in India and all these people do is read from scripts. You can NOT understand these people at all & they provide no help what so ever.
Dell should be held accountable for its actions, but that will take forever & a day to accomplish. We the people are the only one who can make a difference. If we stop buying Dell Products, they will crumble to the ground.
Do NOT purchase a Dell Product!
This is not just an angry person lashing out for frivolous reasons. I have never experienced such poor & incompetent customer service in my life. Dell Customer Service is worse that ComCast, the gas & electric company and phone company combined. Now that my New Dell PC works, I love it. However, I had to make all the fixes myself with the help of friends even after spending the extra money for the extra support & warranties. All that turned out to be was wasted money, I got no help or support from Dell.
There are many other good computer companies out there who won't leave you out to dry.
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