I want to lodge a complaint about a repair I had done last week that I don't think I should be responsible for. I purchased the DLEX3360 dryer in May along with the washer, for $1900 at home depot. I had an extended one year warranty with my Chase Freedom credit card. Within the warranty period of 2 years, my husband tried to quickly clean my son's soccer uniform on the steam cycle one day. It came out wet. I called LG (I don't remember the date, but it was the previous Fall 2012) and they told me that I didn't put enough clothing in the dryer, that it was too light. At that point it was too late to dry the uniform so he borrowed one last minute. But I assumed the machine was working and that I would figure out how to use the steam cycle eventually.
Then, two weeks ago, I was preparing for my son's bar mitzvah party and I had 15 table clothes to iron. My aunt was helping and she thought we could steam them in the dryer. She put in one and it came out wet. My aunt said she has experience with steam dryers as she has a clothing business, and she said this was not normal. So I called customer service again and, as per their advice, I tried putting smaller items in (like cotton-poly shirts). The same thing happened. Everything was soaked. I told LG that this problem happened over a year ago but that I was told I put too many things in the dryer. This time the representative only said that it was after the warranty period and I had to pay for repairs. I was fuming. I had to get it fixed, so I paid the LG repair man ($228) telling him I was going to take this up with LG because they should be responsible. It took him 3 days to fix it (over 10 hours of labor). Apparently the generator was shot. This was a major inconvenience as I had relatives staying with us for the bar mitzvah and we could not get out of the house through the mud room. I don%u2019t see how we were responsible for blowing out the generator. It was a manufacturer%u2019s defect. The repair man said it looked like it never worked.
I do not think that I should be responsible for the repairs as LG led me to believe that I was operating the dryer incorrectly when I originally called.
0 comments