I went on line and ordered VOOM sattelite I chose to rent the equipment 9.95 a month they installed the sattelite on July 12. July 13th I noticed 991.68 had been taken out of my checking account, I called VOOM and a customer service rep.informed me that it was an error and they would put the money back into my account the next day.{they did'nt} so I called again and I was told that they had charged me for purchasing the equipment it was an error and they would call me back within 24 hours{they did'nt} so I called again and I was told it could take 30 days to put the money back into my account. I was getting nowhere with customer service so I went to the web site and emailed the corporate office,
I did receive a response from them and the money was put into my account the following week. It seems this company makes a habit of the small errors as they call them!!!
The customer service is a joke I have never dealt with a company that has so many MORONS working for them. After they put the money back into my account they went back and took 19.95 out for 4 days of service, they said it was for 9 days but it was'nt. It is like beating your head against the wall trying to talk to these people! Beware! Don't order voom they will steal your money and call it a small error! Thieves
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