I requested a disconnect in September but the account was paid until the middle of October so that the new owners I sold my house to could see if they liked the service.
However, at the end of October I was still being charged for the service and the equipment. I contacted VOOM and advised that the buyers of my house spoke only spanish and if a multi-lingual representative could contact them it would help them retreive the equipment. Low and behold, I was changed again this month, the full amount of $89.00.
I contacted VOOM and they advised that "The Company's Policy is to continue to bill for service and equipment until the equipment is returned.
So I have paid for 3-months of service I am not using. This lead me to contact my banking institution and have them issue a new card with a new pin number so that these rip off artist are forced to contact the new owners and pick up their precious equipment.
COMCAST cable are a little higher in price, but not rip off artists.instead of GO-VOOM, it's NO-VOOM for me.
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