Orchard Bank ripped me off with late fees, overlimit fees after claiming they did not receive payment. They DID NOT notify me payment not received...
I mailed my required payment to Orchard Bank on October 25, in the amount of $25.00. I chanced to check the web site to see if my payment was posted and discovered a late fee and overlimit fee had been entered on my account record.
At no time did the company notify me of non-receipt of the payment.
I have always strived to make sure payments are made, that they are made on time and on several occasions, made 2 payments per month.
I e mailed the company (after I found what they had done, and offered to send another payment in. They refused and stated that the fees would stand.
I believe it important to know that this company pats themselves on the back in helping persons re-establish credit. I believe I have experienced less that this from them.
It is also to be noted that on several occasions, payment due bills were not received and I had to contact them to find out what my payment would be. I do not believe they assessed themselves late fees for not sending bills or even if they got lost in the mail.
I caution all who would apply for their credit cards to be very alert to their tactics. If all customers are treated as I was, this company does not deserve to be in business.
Ralph
Milton, Pennsylvania
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