We bought a brand new washer in October. Lo and behold, it broke beyond repair in November days after the expiration of the warrenty. I searched the internet for information aout the machine and found that it has a falty electronic board which is unfixable. I called Sears Customer Service on 11/12 to get information about replacing the machine. The Rep I spoke with, Michael, was beyound unhelpful.insolent and rude. He reported that even though it is a Kenmore machine, Sears cannot be expected to take responsibility for selling A FAULTY MACHINE! I asked him to repeat this just to be sure I heard him correctly. I had, as he repeated this mind-numbing fact.
Today, 11/13, I called the Corporate Office and spoke woth Maureen.initally, she was very compasionate—until we came down to my major appliance failing! She said that Sears cannot afford to have their faulty applicances fixed for nothing. I said that I can't afford to make a major purchase and have it fail a matter of days after the warrenty expirezs. We reached an impass. The only offer I received was a discount on repair. Seriously?
I am not only deeply distressed by my personal situation of being heartlessly ripped off by Sears, but by all the complaints I see across the Internet made by other Sears consumers. Bottom line: I trusted Kenmore a a brand and was made a fool of. Not even Sears trusts Kenmore. Be warned—stay away from sears!!!
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