Complaint / Review
Empire Carpet
Do not pay any contractor in full before work is done

I arranged to have Empire install carpet in my basement for $1800. I paid them a $200 deposit and the installers arrived on time on the date chosen. However, the installers demanded full payment before they would begin work. I agreed to pay them $1400 before installation and $200 after the work was complete so they could leave my house with full payment when the work was done. Empire refused to accept anything but full payment up front. No contractor should be paid in full before work begins. This is bad policy and provides no protection for the consumer. I was burned.