This is regarding the job for the condo at Opera Plaza, 601 Van Ness Ave, San Francisco, CA 94102
Empire sales guy Doug Hart (650 515 5292) promised the 4hr work will be done today (Sat Oct 4), and the Empire contract guarantees the work to be completed today.
THe installed workers called and confirmed they will come at 10am. They came but left after winning and complaining that they have to park at a meter and pay quarters.
I spent the next 4hrs on the phone with Empire Corporate trying to resolve the matter, why the installers left in the first place and to have a 2nd installer crew send ASAP since I had to get the work done on the 4th.
Corporate office promised the 2nd crew will be here at 1pm. They got here at 4pm. BTW, i had to negotiate with security and HOA at my building to let the installers in again. I negotiated with Corporate a $100 discount.
When the 2nd crew showed up at 4pm, they wanted me to pay the full price before the work even started. Is that even acceptable? Since I needed the work to be done, I was willing to pay before the work started, however, the amount they wanted me to pay was the original, and not the $100 discounted price!
I spend the entire day for nothing. I have my renter arriving tomorrow and his room carpet is not put in place. I will loose my renter.
Empire needs to be ashamed of their service. How in the world can their sales people proclaim that Empire has best service?!!!
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