Empire carpet in stoughton, ma is a fraud.
I worked for them for a while so I know what I am talking about.
Empire does do next day install maybe 40% of the time. They stock most of the samples they bring to your home, but they don't stock much and if you goto home depot or lowes you have like thousands more colors and styles to choose from.
To make matters worse any sort of contractor entering your home must be fully licensed and insured and must remain on the job site for the remainder of the job.
75% of empires installers out of the stoughton, ma warehouse are not licensed or insured. If they damage something or steal something in your home they have no insurance. And they steal and break things everyday! It does happen!!!
Some of these installers work under other peoples insurance and license which is illegal since the licensed guy is not at the job site. Always ask to see the license and insurance card or send them packing and call the company for another crew.
Most of these carpet installers don't know the correct way to install, the installer should be using a long machine made of pipes called a stretcher toget the carpet in nice and tight but most of these installers don't even own this tool. You carpet is installed so loose it will have bubbles in a year or 2. The padding that empire sells is junk. They often overbook and have crews pulling no-shows so they lie to customers and say the installers truck broke down or there was a fire at the warehouse, the lies and excuses to customers that I've heard are amazing.
And if all that isn't enough empire is famous for switching carpets, they sell you a carpet and don't have enough on hand so they tell the warehouse guys to cut anything that is close in color but you almost always lose out because the new carpet is several grades cheaper and you were never told or got the cheaper price for this less exspensive carpet.
Believe what you want but empire does all of these things to customers and that is why when the installer gets to your house on the day of the installation he needs a check up front so you must fight for your money back when the job is messed up.
They messed up so many jobs they now take all the money up front.
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