I scheduled an appointment for today (three weeks after my call) to repair my tractor at home. Since I am travelling to EUrope, I made arrangements to make sure there would be someone at home. Last night, you called to let us know you were not coming and to reschedule and the next available time would b 06/08. This is totally unacceptable. I will buy a new tractor form a reliable company and will tell all my friends not to buy any Sears product. The only advantage is that I now have a very good example of very poor customer service to use in my classes.
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