Sears delivered a lawn tractor without the manual, paperwork, service repair agreement (that cost several hundred dollars alone) and unbelievably a key. So I complained. It will take 7 to 10 days for the key to be shipped!!! There were three lawn tractors on the same shipment that did not receive a key or paperwork. When I called customer service the rep called my last name until I told here I was considering returning the mower, then she started calling me Mr. Blah. Customer care is what I expected after not receiving an operating lawn tractor.
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