On Thursday July 15 I went into Byberry Furniture Outlet in Philadelphia, PA to purchase a sofa & love seat. I chose a Microfiber black/Gray set from the American Eagle Furniture book. The set of furniture was not in stock & had to be special ordered which would take approximately 8-10 weeks to get shipped from China. Tony the store manager & Ozzy the salesman said that I had to give the full amount to start the order process, so my boyfriend & I went to my bank & withdrew $1000.00 from our savings account & handed the money to Tony, who than said he will place the special order the next day on Friday 7-16.
I called on 7-26 & spoke with Tony to confirm he had placed the order, Tony indicated he did place the order. Called on 9-2,9-16,9-21,9-24,10-12,10-22,10-24,11-9,11-12,12-1 and 12-5. I also showed up in person at the store, but I kept getting the same poor excuses. I have not received my refund from Tony or the store owner Billy (Basam Hammad). I've been waiting since 9-15 for my shipment, never arrived nor was the order ever place. Called the manufacturer on 12-1 was told they never received any orders from them and that I should take Byberry Furniture Outlet to court because they were lying to me.
Since this entire ordeal started I have been getting the run around and I don't appreciate it at all!!! All I want is my full refund so I will never have to deal with this store & associates ever again!!!
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