It has been 1 year since SERVPRO took all of our personal belongings. We have attempted to contact SERVPRO on numerous occasions starting 2 weeks after SERVPRO took our stuff and for about 5 months after attempting to get our things back.
We have had the opportunity to thoroughly review the billing totaling $8726.96.00 which SERVPRO provided to us last week. (April) We have some concerns as outlined below:
Line item 4: You have two TV/VCR combo's listed when in fact there was only one.
Line item 7: You have two VCR's listed when in fact we have only one.
Line item 57: This lists two child rocking chairs. Then, you are charging us again for the same two child rocking chairs on line item 78.
Line item 110: These are the multi-colored floor tiles in the play room. We paid $20.00 for these at Costco. You are charging us $123.42 to clean them.
Line item 9: You are charging for cleaning two desks when in fact you only took one desk.
Line item 16: You are charging us $150.00 to clean a TV purchased in 1993 and then $75.00 to clean another TV from the same room that was the same size. Why the price difference?
Line item 17: You have 3 DVD/VCR combo's listed when in fact we only owned one.
Line items 23,82 and 87: You have listed as Bookcases. We do not own a single Bookcase.
Line item 88: The old yellow refrigerator. You never took this to be cleaned, yet you charged for cleaning it.
Line item 54: The microwave is mounted in the home over the range and was never removed or cleaned, yet you charged for cleaning it.
Line item 100: You never removed or cleaned this item yet you charged for cleaning it.
It appears to us that SERVPRO never intended for us to see this itemized list, as you refused to provide it to us until we went to the SERVPRO corporate office, and even then it wasn't until our meeting last week that you provided it to us. We still have not been provided with a list of items for our insurance company that you removed from our home that you considered irreparable and destroyed or disposed of.
With the exorbitant fees, repeat charges, and charges for items that are non-existent, it appears to us that SERVPRO'S actions are criminal by attempting to defraud or insurance company. This matter will be forwarded to the states Attorney Generals office, the local Prosecuting Attorneys office, The BBB, and the Federal Fair Trade Commission for them to determine weather or not criminal actions have indeed transpired in this case as well as others you have been or are currently involved with.
Labels: cleaners, cleaning, contractors, fire, Servpro, smoke, water damage
10:39: 00 AM by Yakima
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