By far the worst experience I have ever had with a company is with National Floors direct. They literally were scheduled to come to my house to lay one room of linoleum 5 times. Round 1: They called and cancelled due to product damages. Round 2: They rescheduled for Saturday, called Friday and confirmed they were coming. Around noon I called to find out where they were, and it turns out no one had been assigned to the job (even though the called the day before and confirmed the appointment). Round 3: They called on Friday and confirmed the Saturday appointment. I called them back 5 minutes later and asked them to reconfirm. After 30 minutes (making them call the installers directly) they told me no, never mind, their installer apparently got injured a couple days ago. So when they had called to confirm (35 MINUTES EARLIER) there had actually been no chance of them showing up. Round 4: (Yes, at this point I am a sucker for continuing to schedule them, however they had my deposit, and on round 4 they gave offered me $100 off). They called on Friday to confirm. I called back on Friday and asked them to confirm their confirmation. Confirmed! Saturday someone actually showed up! Then he cut the piece wrong, and/or they sent the wrong size, and couldn’t do the job. This was a contracter who had recently started working on the side for NFD, have little experience w / Linoleum (was a hardwood floor guy), and said that NDF was constantly screwing him, and he was constantly redoing messed up jobs. The guy was nice, but the situation was a mess… Round 5: I rescheduled them for Wednesday. On Tuesday they called and confirmed. On Wed. I called to check if they were actually coming, and it turns out they were… only they didn’t have all the required material to do the job. So they could either come and do a bad job, and come back, or I could reschedule. I finally learned my lesson and just cancelled. Any other company in the world gives you a free floor at that point, or ½ off, or something. But they refused to go below that $100 off a $600 job. Worst customer service experience of my life… They say they’ll give my deposit back, but I will believe it when I see it. To be honest, if someone said I had to work w / NFD again, I would probably be willing to pay $100 to get out of that deal and save myself the headache.
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