Independent profile — not affiliated with National Floors Direct

National Floors Direct

National Floors Direct, Inc., a Massachusetts corporation based in Braintree, sells and installs carpet and flooring through free in-home estimates in the Northeast, Mid-Atlantic, Florida and Texas, according to its website; its own pages describe the installers differently (independent contractors on one page, "our certified crews" on another). The FTC issued a 2019 consent order over a customer non-disparagement clause (NFD neither admitted nor denied the allegations), and New York City's consumer-protection agency filed a 2024 petition that ended in a February 2025 agreement for $250,000 in restitution and $100,000 in civil penalties, which NFD says it made without admitting wrongdoing. This page covers the three-business-day cancellation right for in-home sales, financing and installation-guarantee terms, licenses, court dockets, and where to complain. It also summarizes 92 consumer posts on this site, of which 87 are dated 2008 to 2014 and 2 are from 2025 and 2026.

COMPLAINTS92
VERIFIED PHONE888-400-3566
LAST CHECKED2026-09-30
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

92 complaints on USAComplaints, including 2 published in the last three years.

EDITORIAL

Complaint Themes

Delayed or missed installation appointmentsDeposits and refundsContract cancellationInstallation quality and product problemsSales pricing and added charges

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 763 reviews, 400 complaints
ComplaintsBoard: 4 reviews, 171 reports
ConsumerAffairs: 2322 reviews,
Trustpilot: 4167 reviews,
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
Headquarters100 Messina Drive Braintree MA 02184
Mailing addressP.O. Box 5776 Queens NY 11105
EDITORIAL

Signed an in-home flooring contract with National Floors Direct? What to check

National Floors Direct, Inc. (NFD) sells carpet and flooring through free in-home estimates. Who performs the installation is described differently in three NFD statements: the Current Offers page says "Sales and installation provided by independent contractors," the Flooring Installation page says "Every flooring purchase includes professional installation by our certified crews," and a May 18, 2026 NFD press release on Business Wire says installation is "performed by a network of professional installers operating under National Floors Direct's service standards." Check your contract and work order for the name of the installing company. Most disputes described below start after a contract is signed at the customer's home: a cancellation request, a delayed or missed installation, a deposit, an added charge, or a problem with the finished floor. The steps below use NFD's own pages and the federal cooling-off rule; they are not legal advice, and this page has not seen your contract.

  • Look for the Notice of Cancellation in your paperwork. Under the FTC's Cooling-Off Rule (16 CFR Part 429), a sale is a "door-to-door sale" when the buyer's agreement is made "at a place other than the place of business of the seller (e.g., sales at the buyer's residence)" and the price is $25 or more. For those sales the seller must give the buyer a contract with the statement "You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction," plus a duplicate Notice of Cancellation form, and must tell the buyer orally of the right to cancel. The rule counts every calendar day except Sunday or a federal holiday as a business day.
  • Cancel in writing and keep proof. The rule's model notice says to "mail or deliver a signed and dated copy of this Cancellation Notice or any other written notice" to the seller "NOT LATER THAN MIDNIGHT" of the stated date. It also requires the seller to refund all payments within 10 business days after receiving a valid notice. Send the notice by a method that gives you a receipt, use the address printed on your form, and photograph the form and your payment records.
  • What NFD says about cancellation. The company's BBB profile states: "Consumers can cancel their contract within three business days from the date the contract was signed." No cancellation page was found on NFD's own website among the pages checked on 2026-09-30 (home, about, contact, financing, installation, guarantee, terms), so the notice in your own contract is the controlling document to read first. The rule also says a seller may not put a waiver of the right to cancel in a door-to-door contract and may not misrepresent it (16 CFR 429.1(d) and (f)); the rule's definition of a door-to-door sale excludes several situations, including a buyer-initiated emergency where the buyer gives the seller "a separate dated and signed personal statement in the buyer's handwriting describing the situation requiring immediate remedy and expressly acknowledging and waiving the right to cancel the sale within 3 business days" (16 CFR 429.0(a)(3)), and a transaction in which the consumer has a right of rescission under the Consumer Credit Protection Act (429.0(a)(2)). Whether either applies to a given contract depends on its facts. The rule does not displace state or local door-to-door sales laws except where they are "directly inconsistent" (16 CFR 429.2(b)), so additional rights may exist under the law of your state or city.
  • Delays and "next-day" installation. NFD's next-day page says "Free Next Day Flooring Installation" with the footnote "*Available on in-stock inventory only." Check the order terms you signed for scheduling and delay language, and write down every promised and rescheduled date. NYC regulators alleged in 2024 that the company's advertised next-day promise was contradicted by fine print in order terms provided at purchase; NFD disputes the allegations (see the regulator section).
  • Deposits and refunds. Ask for the refund rule in writing from your contract, keep receipts, and, if you paid by credit card, check your card issuer's billing-dispute process and its deadlines.
  • Installation problems. NFD's Lifetime Installation Guarantee page says: "Call us at (561) 576-2800 or visit our website," and "Please allow us the opportunity to inspect and address any concern before hiring a third party or performing repairs yourself!" It also states that "All warranty claims must be reported within a reasonable timeframe after discovery" and that whether a problem is an installation issue is decided "at our sole discretion." The guarantee covers installation workmanship; the same page says it is separate from the manufacturer's product warranty and lists exclusions such as water damage, subfloor conditions, pet damage and normal wear. The guarantee page adds that "The installation crew performing any potential services under the installation warranty will be assigned at NFD's sole discretion." Because the Current Offers page says installation is provided by independent contractors and the May 2026 press release refers to a network of installers, keep your invoice, work order and any installer's name and contact details, and photograph the problem before and after any repair visit.
  • Financing. NFD's financing page names the Synchrony Home Credit Card for its "No Interest If Paid In Full Within 1 Year" offer and says interest "will be charged to your account from the purchase date if the promotional balance is not paid in full." The same page lists, for new accounts as of 7/31/25, a 34.99% purchase APR and a 39.99% penalty APR in fine print (the page also says "Terms and available plans may vary, and full details will be reviewed before you sign"), so ask for the current Synchrony disclosure for your own account before you sign. Card-billing disputes go to the card issuer under your cardholder agreement. Synchrony's FAQ says "You may call us, but telephoning about billing errors will not preserve your rights under federal law" and gives a written-notice address (FCBI/Billing Error, P.O. Box 965035, Orlando, FL 32896-5035); the CFPB says to "Send your written notice no later than 60 days after the credit card company sent the statement where the error first appeared" and that the billing-dispute address may differ from the payment address. Use the address shown on your own statement or current Synchrony guidance.
  • Arbitration. In a 2025 federal ruling about a December 2022 NFD contract, the court quoted an arbitration clause covering "any and all disputes, claims or controversies" arising out of the agreement and related loans, and compelled arbitration of that customer's claims against NFD (see the litigation section). Separately, NFD's website Terms of Use ("Last Updated: August 17, 2026") govern use of the website; their dispute clause says disputes "related to this Agreement" go to binding arbitration on an individual basis and requires written notice "at least 90 days in advance of your intention to file for arbitration." Whether any of that language applies to a flooring purchase depends on your signed contract, so read the dispute-resolution clause in your own contract before deciding where to file.
  • Where to complain. Massachusetts Attorney General's consumer complaint form (its page lists "Home improvement contracts" among issues it handles; hotline (617) 727-8400); NYC Department of Consumer and Worker Protection for New York City homes (online or 311); the FTC at reportfraud.ftc.gov; the CFPB at consumerfinance.gov/complaint for a credit-card or financing problem; and your local BBB. The NYC restitution claim window ended on February 5, 2026 (see below).
EDITORIAL

FTC consent order (2019) and NYC consumer-protection action (2024-2025)

Federal Trade Commission, Docket C-4686 (File 182 3085). The FTC's complaint alleged that between approximately July 2016 and April 2018 NFD used, in form contracts offered in Massachusetts, Rhode Island and New Hampshire, a "Non-Disparagement" clause under which a customer agreed, "under penalty of civil suit, for an amount not to exceed three times the monetary value of this order, plus attorney's fees for National Floors Direct," not to publicly disparage it. The FTC alleged this violated the Consumer Review Fairness Act of 2016. The Decision and Order records that NFD's consent agreement includes its statements that it "neither admits nor denies any of the allegations in the Complaint, except as specifically stated in this Decision and Order," and that, only for purposes of the action, it admits the facts necessary to establish jurisdiction. The FTC case page dates the final Decision and Order to August 16, 2019, and describes it as one of five separate actions enforcing the Act. The order bars review-limiting contract terms, required NFD, within 45 days after the order's effective date, to notify customers whose contracts (such as purchase orders or releases) included a covered term and were used on or after March 14, 2017 through the effective date, by a notice headed "Your Right to Post Honest Reviews," and its Section VII says it "will terminate on August 14, 2039, or 20 years from the most recent date that the United States or the Commission files a complaint (with or without an accompanying settlement) in federal court alleging any violation of this Order, whichever comes later." The order document is marked "ISSUED: August 14, 2019" and, by its terms, is final and effective on the date of its publication on the FTC website. The order text read contains no monetary payment.

New York City Department of Consumer and Worker Protection (DCWP). On August 13, 2024, DCWP announced a "lawsuit" against NFD; the underlying document is a petition dated August 12, 2024 filed with the city's Office of Administrative Trials and Hearings (OATH), not a court complaint. DCWP said it had received 30 consumer complaints about the company since 2019 and alleged nearly 2,500 counts of violating city consumer-protection laws. The petition alleged, among other things, that NFD advertised "free next day" installations but repeatedly delayed appointments and then refused refunds; misstated the work needed and added charges after contract signing; performed work not skillfully; failed to disclose conditions on "free" offers and additional installation charges; interfered with the three-day cancellation right (it describes an "emergency installation" option that waived cancellation rights, one consumer was told she had only 24 hours to cancel, and another could not reach the company during the three days); and omitted its NYC license number from advertisements. DCWP sought civil penalties, restitution of at least $9,500 to known consumers plus a fund for others, and suspension or revocation of NFD's Home Improvement Contractor license. These are DCWP's allegations.

On February 26, 2025, DCWP announced an agreement under which NFD would provide $250,000 in restitution and $100,000 in civil penalties, comply with local laws going forward, and alter its television ads "to include their license number and remove false promises about their work"; DCWP said failure to comply "may result in license revocation and financial penalties." DCWP's settlement claim form covered consumers who paid NFD for services at a New York City home between January 1, 2019 and February 5, 2025 and could show one or more of: work not performed skillfully, damage to the home, work or materials not provided as agreed (including timing), a charge above the initial estimate, a refused refund, or no allowance to cancel within three days of signing. The form's deadline was February 5, 2026, which has passed; DCWP's December 11, 2025 release said $165,980.99 of the National Floors Direct fund was still available, and the claim web page was no longer available when checked on 2026-09-30. The signed settlement document was not located, so the press releases and claim form are the sources here.

NFD's position. A statement posted on NFD's BBB profile says NFD "agreed to resolve the New York City Department of Consumer and Worker Protection's petition without admitting wrong doing of any kind," that it "vehemently disputes the content and scope of the petition, which was filed without any prior notice or engagement from the Department," that the petition referenced 14 consumer complaints, 11 of which it says were never provided to NFD and which it says date back more than seven years, and that "the cost of litigating these claims was far too burdensome for a family business to bear so the company was left with no choice but to settle." NFD's statement also cites its BBB rating and customer reviews. BBB's own summary of the government action, on the same profile, describes the $250,000 restitution and $100,000 civil penalties.

No state attorney general action naming NFD was identified in the sources checked on 2026-09-30 (web searches of state and federal sites; this is not a search of every state's records).

EDITORIAL

Company background

National Floors Direct, Inc. is a Massachusetts corporation. The FTC's 2019 complaint gives its principal office as 100 Messina Drive, Braintree, Massachusetts 02184; the same address (with "Unit H") appears in DCWP's 2024 petition, which also lists a P.O. Box in Queens, New York, and in the New York City open-data license record. On BBB's profile, National Floors Direct, Inc. is listed as a corporation, with a BBB file opened on October 11, 2006, a business start of January 1, 2005 and incorporation on January 23, 2006 (dates from the page's data). The company's website says it was "Founded in 2005," is "family-owned," and has "over 75 years of experience"; those are company statements.

Per its website, NFD's model is that a flooring specialist brings samples to the home, gives an in-home estimate, sells carpet, hardwood, laminate, luxury vinyl or tile with installation, and offers financing, a price guarantee ("at least 15% below competitors' written estimates," with stated conditions), next-day installation on in-stock products, a Lifetime Installation Guarantee, and a five-year accidental damage protection plan that the site says is "powered by Centricity." Its Areas We Serve page lists metro areas in New England, New York, Pennsylvania, New Jersey, Delaware, Maryland, Washington D.C., Virginia, Florida and the Houston and Dallas areas, and its installation page names "the Northeast, Mid-Atlantic, Southeast/Florida, and Texas markets."

Licenses. NFD's licenses page lists contractor licenses and registrations including CT HIC.0621252, PA PA102984, DE 2022-5942, NJ 13VH07345300, NYC 1461664, MD 140856, VA Class A FLR 2705177157, RI 30512, D.C. 420221000011 and WV WV060460, plus county and city numbers in New York and Florida. Two entries were checked against government data on 2026-09-30. New York City's open-data "Legally Operating Businesses" dataset returns license 1461664-DCA for National Floors Direct, Inc. as a Home Improvement Contractor with status Active, created April 4, 2013 and expiring February 28, 2027. The Connecticut Department of Consumer Protection credentials dataset on data.ct.gov returns HIC.0621252 for NATIONAL FLOORS DIRECT INC as a Home Improvement Contractor with status ACTIVE and status reason CURRENT, issued June 3, 2008, effective April 1, 2026 and expiring March 31, 2027 (the dataset row carries a record-refreshed date of February 18, 2026 and a Boca Raton, Florida address). Every other number above is listed by the company; current registry status not verified (none was looked up in a state, county or city registry). The licenses page does not list Massachusetts or New Hampshire. To check a listed number yourself, use the New York City open-data license dataset (data.cityofnewyork.us, dataset w7w3-xahh), the Connecticut credentials dataset (data.ct.gov, dataset ngch-56tr) or, for New Jersey, the Division of Consumer Affairs License Verification System (newjersey.mylicense.com/verification, business search, which its page says covers home improvement contractors); the New Jersey system was not searched for this page.

Florida corporate record. The Florida Division of Corporations lists NATIONAL FLOORS DIRECT, INC. (document number F20000002362) as a Foreign Profit Corporation incorporated in Massachusetts, filed May 14, 2020, status ACTIVE, with a principal address of 5901 Broken Sound Parkway NW, Suite 300, Boca Raton, FL 33487 (changed December 11, 2024), a mailing address of 5030 Champion Blvd, Suite G11-242, Boca Raton, FL 33496, CT Corporation System as registered agent, and a 2026 annual report filed January 17, 2026. The FTC, DCWP and BBB records above give the Braintree address; the page does not say which address a customer's contract will show, so use the one printed on your own contract.

A May 18, 2026 Business Wire press release issued by NFD (dateline Avon, Mass.) lists the company's markets as spanning the Northeast, Mid-Atlantic, Southeast and Texas, including Houston and Dallas-Fort Worth; the same release is the source of the installer-network wording quoted in the first section. The release describes existing markets and does not say when each market opened.

NFD's contact page says "Call us anytime at (888) 400-FLOOR" (888-400-3566, also listed by BBB). The website shows different toll-free numbers on different pages, and its Areas We Serve page lists regional numbers; the Lifetime Installation Guarantee page gives (561) 576-2800 for guarantee claims.

EDITORIAL

Complaint record: USAComplaints, BBB, Trustpilot, ConsumerAffairs and ComplaintsBoard, reported separately

Several sources describe customer experiences with NFD. Each figure below is as displayed on 2026-09-30, comes from a different population and method, and none is added to or averaged with another.

  • USAComplaints: 92 approved posts on this site name National Floors Direct or a close spelling as the subject, dated from July 2007 to April 2026: 1 in 2007, 87 between 2008 and 2014, and 1 each in 2017, 2025 and 2026, so 2 of the 92 are from the last three years (posts are consumer accounts, not verified by us, and the set includes a few favorable ones). By simple keyword count over the 92 texts, 29 mention a refund or deposit, 18 mention cancel or cancellation, 10 mention "next day" and 8 mention rescheduling; these are word matches, not a classification. The 2025 post is titled "Breach Of Contract" and concerns a $14,000 order with $7,000 paid down; the April 2026 post is titled "Aggressive Sales Tactics and Poor Service with Mis…" (the title is truncated in our listing) and describes, in the writer's words, a high-pressure sales process.
  • BBB (profile for National Floors Direct, Inc., Braintree, MA): BBB Accredited, rating A+; "400 total complaints in the last 3 years" and "58 complaints closed in the last 12 months"; customer reviews "3.84 /5 stars," average of 763 customer reviews. BBB's data shows the business accredited on August 31, 2016. The profile also carries BBB's notice of the NYC DCWP government action and NFD's statement (quoted above).
  • Trustpilot (nationalfloorsdirect.com): TrustScore 4.6 from 4,167 reviews, 317 of them in the last 12 months; the star split shown is 5-star 85%, 4-star 7%, 3-star 2%, 2-star 1%, 1-star 5%. The page shows the profile as claimed, with a "Paid Trustpilot subscription" label; says the company "invites their customers to review, whether positive or negative"; and shows "Replied to 57% of negative reviews."
  • ConsumerAffairs: 4.6 from 2,322 reviews, page updated September 28, 2026; the site states it "may be paid by companies displayed."
  • ComplaintsBoard: 1.6 from 4 reviews and 171 complaints, unclaimed by the company.
  • CFPB: the Consumer Complaint Database company-name lookup returned no entry for "National Floors" on 2026-09-30. NFD offers Synchrony-issued credit-card financing, and the CFPB accepts complaints about credit cards.

NFD's own pages display review figures that differ from the live third-party pages (for example, its reviews page shows "4.8" and "Over 4111 Reviews," and its careers page shows "4.7" with 2,302 reviews for Trustpilot). Some reviews on NFD's own reviews page end with the sentence "I received a gift card for my time in posting this honest review"; the page does not say how many reviews include it. Differences across sites reflect different collection methods, time windows and who is invited to review. Complaint and review counts are not a representative sample of all customers.

EDITORIAL

Court cases naming National Floors Direct

A CourtListener search by case name (run 2026-09-30) returned six federal dockets: the Bishudhanand and Floor Daddy cases described below; three older dockets whose CourtListener entries show labor or civil-rights subjects (Faust, D. Mass. 2010; Barnes, D. Mass. 2011; EEOC v. National Floors Direct, D. Md. 2014), which are not consumer matters and are not described further; and the Empire Today, LLC case (D. Mass., filed 2008), described below. A separate full-text search on the company name surfaced the Hawkins case, where NFD is a co-defendant. The matters are grouped by type: customer matters, an appeal whose subject the order does not state, and commercial matters.

Customer matters

  • Hawkins v. Synchrony Bank and National Floors Direct (E.D.N.Y. 1:23-cv-06583). A customer sued in Queens County Civil Court; Synchrony removed the case to federal court on September 1, 2023. The customer had signed a December 4, 2022 NFD contract and "purportedly took out a $10,000 loan with Synchrony" to pay for it. On March 24, 2025 a magistrate judge granted NFD's motion to compel arbitration, quoting the contract's clause covering "any and all disputes, claims or controversies… arising out of or relating to this Agreement and any related documents, loans, security instruments, accounts or notes," and stayed the case pending arbitration. A notice of voluntary dismissal was filed on August 12, 2025 and the docket shows the case terminated August 14, 2025; it does not state the reason or the outcome of any arbitration.
  • Bishudhanand v. National Floors Direct (E.D. Pa. 5:25-cv-03255). A self-represented customer alleged that NFD agreed to change carpeted floors to wood for $17,500, did not complete the work and damaged the kitchen, and sought $7,000. On July 8, 2025 the court dismissed the complaint without prejudice for lack of subject-matter jurisdiction because the amount in controversy was below the federal diversity threshold of $75,000. That ruling did not decide the merits.

Appeal whose subject the order does not state

  • Niroda v. National Floors Direct, Inc. (N.J. Super. Ct., App. Div., A-0133-25; trial court: Law Division, Gloucester County, L-0623-25). NFD is the appellant. The Appellate Division's unpublished per curiam order, marked "NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION," was submitted September 16, 2026 and decided September 24, 2026; in full, it says "The court is advised that the parties stipulated to the dismissal of the appeal, and the appeal is dismissed with prejudice and without costs." The order does not state the plaintiffs' claims, the ruling that was appealed or the terms of any agreement, and this page does not infer them. This matter is in a state court and was not part of the CourtListener search described above.

Commercial matters (competitor and trademark cases, not customer complaints)

  • Empire Today, LLC v. National Floors Direct, Inc. (D. Mass., Civil Action No. 08-11999-JLT). Empire Today, a competing at-home flooring seller, sued NFD on December 2, 2008 for tortious interference, Lanham Act violations (trademark infringement and false or misleading advertising) and alter-ego liability; NFD counterclaimed, including for abuse of process. In its June 2, 2011 memorandum the court wrote that after a thirteen-day trial "the jury found against Plaintiff on all of its claims, in favor of NFD solely on its abuse of process counterclaim, and awarded NFD $500,000.00." The court denied Empire's motion for judgment as a matter of law, left the verdict undisturbed, and also denied both sides' motions under Massachusetts Chapter 93A, including NFD's own Chapter 93A judgment and attorneys'-fee requests. On Empire's Chapter 93A false-advertising claim about NFD's "15% or it's free" promotion, the court found that Empire had not shown the promotion was literally false. One CourtListener opinion search run 2026-09-30 returned no appellate opinion in this case; later docket history was not checked.
  • National Floors Direct Incorporated v. Floor Daddy LLC (D. Ariz. 2:26-cv-02469). Filed April 9, 2026 with NFD as plaintiff; the docket lists the cause as a trademark infringement claim under the Lanham Act. The defendant answered on May 7, 2026, and the docket shows a report on settlement talks filed September 8, 2026 and an order on September 9, 2026. The case was pending on the docket when viewed.

No consumer class action naming NFD was identified in the CourtListener search described above. The FTC and NYC matters above were administrative proceedings, not court cases.

EDITORIAL

Is National Floors Direct Legitimate?

National Floors Direct, Inc. is a Massachusetts corporation with a Braintree, Massachusetts address given in an FTC complaint, a New York City petition, its BBB profile and New York City's business-license data. That data shows an active NYC Home Improvement Contractor license (1461664-DCA, expiring February 28, 2027) as of the query on 2026-09-30, and BBB lists the company as BBB Accredited with an A+ rating. The company publishes a licenses page with contractor numbers for many states and localities (the NYC and Connecticut entries were checked against government datasets; every other number is listed by the company, and its current registry status was not verified).

The public record also includes a 2019 FTC consent order over a customer non-disparagement clause (NFD neither admitted nor denied the allegations), and a 2024 NYC consumer-protection petition that ended in a February 2025 agreement for $250,000 in restitution and $100,000 in civil penalties, which NFD says it entered into without admitting wrongdoing. Customer feedback about the company is mixed across sites, as summarized in the complaint record. This page assigns NFD no rating or label of its own; the regulator record, court dockets and complaint counts are reported so readers can weigh them and check their own contract.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
Hawkins v. Synchrony Bank and National Floors Direct
Docket No. 1:23-cv-06583		U.S. District Court, E.D.N.Y.DismissedDismissed

Removed from Queens County Civil Court on September 1, 2023. On March 24, 2025 the court granted NFD's motion to compel arbitration under a clause in a December 4, 2022 NFD contract and stayed the case. A notice of voluntary dismissal was filed on August 12, 2025 and the docket shows the case terminated on August 14, 2025; the docket does not state the reason or any arbitration result.

Source
Bishudhanand v. National Floors Direct
Docket No. 5:25-cv-03255		U.S. District Court, E.D. Pa.
DismissedDismissed

A self-represented customer alleged breach of contract over a $17,500 floor replacement and sought $7,000. On July 8, 2025 the court dismissed the complaint without prejudice for lack of subject-matter jurisdiction (amount in controversy below $75,000) and closed the case. The ruling did not address the merits.

Source
National Floors Direct Incorporated v. Floor Daddy LLC
Docket No. 2:26-cv-02469		U.S. District Court, D. Ariz.FiledFiled — no final outcome recorded

NFD is the plaintiff; the docket lists the cause as trademark infringement under the Lanham Act. The defendant answered on May 7, 2026. The docket shows a report on settlement talks filed September 8, 2026 and an order entered September 9, 2026. Pending when viewed on 2026-09-30.

Source
Niroda v. National Floors Direct, Inc.
Docket A-0133-25		Superior Court of New Jersey, Appellate Division—
DismissedDismissed

NFD is the appellant from a Law Division, Gloucester County matter (L-0623-25). On September 24, 2026 the Appellate Division, in an unpublished per curiam order, recorded that the parties stipulated to dismissal of the appeal and dismissed it with prejudice and without costs. The order does not state the underlying claims or any terms.

Source
Empire Today, LLC v. National Floors Direct, Inc.
Docket Civil Action No. 08-11999-JLT		U.S. District Court, D. Mass.
JudgmentJudgment entered

Commercial dispute between competing at-home flooring sellers, not a customer complaint. Per the court's June 2, 2011 memorandum, after a thirteen-day trial the jury found against Empire Today on all of its claims and for NFD on its abuse-of-process counterclaim, awarding NFD $500,000. The court denied Empire's motion for judgment as a matter of law and denied both sides' Chapter 93A and attorneys'-fee motions. Later docket history, including any appeal, was not checked.

Source
EDITORIAL

Frequently Asked Questions

How do I cancel a National Floors Direct contract signed at my home?

Federal rule 16 CFR Part 429 gives a buyer in a door-to-door sale the right to cancel "at any time prior to midnight of the third business day after the date of this transaction," counting every day except Sunday and federal holidays, and requires the seller to give a Notice of Cancellation form. NFD's BBB profile states "Consumers can cancel their contract within three business days from the date the contract was signed." Use the address and date printed on your own Notice of Cancellation form, send the notice in writing by a method that gives a receipt, and keep copies. The rule requires refunds within 10 business days after a valid notice. After the federal three-business-day period, additional cancellation or other remedies may depend on the contract and on applicable state or local law (16 CFR 429.2 says the rule does not annul state or local door-to-door sales laws except to the extent they are directly inconsistent). The rule excludes some situations, for example a buyer-initiated emergency with the buyer's separate handwritten, dated and signed waiver (16 CFR 429.0(a)(3)).

What was the New York City lawsuit against National Floors Direct and how did it end?

On August 12-13, 2024 the NYC Department of Consumer and Worker Protection filed and announced an administrative petition alleging nearly 2,500 violations of city consumer-protection law, including false "next day" installation promises, added charges, poor workmanship, interference with the three-day cancellation right and missing license numbers in ads. On February 26, 2025 DCWP announced an agreement for $250,000 in consumer restitution and $100,000 in civil penalties plus compliance commitments. NFD says it resolved the petition without admitting wrongdoing and disputes its content.

Can I still claim money from the NYC National Floors Direct settlement?

The settlement claim form set a deadline of February 5, 2026, which has passed, and DCWP's claim web page returned "not found" on 2026-09-30. The form covered payments to NFD for a New York City home between January 1, 2019 and February 5, 2025. The form lists [email protected] and (212) 436-0306 for questions. For a current problem with a New York City job, DCWP accepts complaints online or through 311.

What did the FTC order against National Floors Direct require?

The FTC's 2019 Decision and Order (Docket C-4686) prohibits NFD from using contract terms that restrict customers' reviews and required it to notify customers with earlier contracts, under the heading "Your Right to Post Honest Reviews," that the clause could not be enforced. NFD neither admitted nor denied the allegations. The order contains no monetary payment and runs until August 14, 2039 or later, depending on any later complaint alleging a violation.

What financing does National Floors Direct offer?

NFD's financing page says it works with "trusted financing partners" and names the Synchrony Home Credit Card for a promotional offer of "No Interest If Paid In Full Within 1 Year." It states interest will be charged from the purchase date if the promotional balance is not paid in full within the period, and lists, for new accounts as of 7/31/25, a 34.99% purchase APR and a 39.99% penalty APR with a $2 minimum interest charge. The page also says "Terms and available plans may vary, and full details will be reviewed before you sign," so the disclosure for your own account controls. For a billing error on the card, Synchrony's FAQ says "You may call us, but telephoning about billing errors will not preserve your rights under federal law" and lists a written billing-error address (FCBI/Billing Error, P.O. Box 965035, Orlando, FL 32896-5035). The CFPB's credit-card page says to "Send your written notice no later than 60 days after the credit card company sent the statement where the error first appeared"; use the address on your statement or in current Synchrony guidance. The CFPB also accepts credit-card complaints.

What does the National Floors Direct Lifetime Installation Guarantee cover and how do I make a claim?

NFD's guarantee page says it covers installation workmanship for carpet, hardwood, luxury vinyl, laminate and tile, that repair or replacement is the sole remedy, and that whether a problem results from improper installation is decided "at our sole discretion." It is effective "upon full payment for the installation," applies to the original installation location, and may be transferred once to a later homeowner within 12 months of installation. Exclusions listed include water damage, subfloor conditions, pet damage, scratches and dents, and normal wear. The page says to call (561) 576-2800 and to report claims "within a reasonable timeframe after discovery." It is separate from the manufacturer's warranty, and it says the crew performing any services under it "will be assigned at NFD's sole discretion." NFD's Current Offers page says "Sales and installation provided by independent contractors."

Where is National Floors Direct based and what licenses does it list?

The FTC's 2019 complaint gives NFD's principal office as 100 Messina Drive, Braintree, Massachusetts, and DCWP's 2024 petition and New York City's license data list the same address. NFD's licenses page lists contractor licenses and registrations for Connecticut, Pennsylvania, Delaware, New Jersey, New York City and several New York counties, Florida counties, Maryland, Virginia, Rhode Island, D.C. and West Virginia. The NYC license (1461664-DCA, Active, expiring February 28, 2027 in the city dataset queried 2026-09-30) and the Connecticut license (HIC.0621252, ACTIVE/CURRENT, expiring March 31, 2027 in the state dataset queried 2026-09-30) were checked against government data for this page; every other number is listed by the company, with current registry status not verified.

Why do reviews of National Floors Direct differ so much between sites?

The sites collect feedback differently. Trustpilot's page says NFD invites customers to review, whether positive or negative, and shows a claimed profile; complaint-oriented sites such as ComplaintsBoard and this site collect consumer-submitted complaints; BBB reports complaints and reviews under separate counts. Some reviews on NFD's own reviews page say the reviewer received a gift card for posting. The figures for each site are listed in the complaint record section, kept separate because they are not comparable.

Is there a class action against National Floors Direct?

CourtListener searches run on 2026-09-30 (by case name and by full text) surfaced no consumer class action naming National Floors Direct; the customer cases found are individual matters described in the court section. The FTC and New York City matters were administrative actions. This is a search of one court database on one date, not a search of every state court or arbitration.