In December I purchased a 61 inch Samsung DLP TV and a four year warranty. A week and a half ago that TV stopped working. I called Best Buy and they did set up service with Premier Electronics out of Gallion Ohio (who also has a complaint against them), for this past Friday. Premier called me on the Monday before the appointment to confirm, but I missed the call, so I called them back on the Tuesday before the appointment and confirmed with them. At that time Premier told me they would be at my house somewhere between 9:00 A.M. And 7:00 P.M. I took the day off at a cost of $2000.00 to me in billable hours and sat and waited for the service people to come to fix the TV. They never showed and never even bothered to call. I called Best Buy about the matter and their answer was that they wanted me to reschedule taking another $2000.00 day off or find someone else to fix it (isn't this what I paid them to do?)
Meanwhile, I still have no TV so I go to Best Buy (mistake and a waste of gas on a 90 mile round trip) and purchase another TV. An open box item. I asked the salesman about the TV and he told me it was a customer return. I asked him why the TV was returned. He said he did not know. I asked him if there were computer records on the TV as to why it was returned. He said not that were accessible to him and finally I asked him if there was anything wrong with the TV and he told my husband and I at least twice, that there was nothing wrong with the TV.
Needless to say we got the TV home, it ran for 2 hours and died. When I called them I was told I have 2 options. The first is to let their repair service come and fix it in the next 48 hours (probably with another 10 wait just to have nobody to show up—what a joke) or return the TV and get another model (they have no more of the one I bought) at a higher cost than what I have already paid (of course).
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