My gas furnace would not start. The A-1 American repairman Mark Van came with his boy son. He left his son alone in the truck in 40F cold weather. This unprofessional behavior prevented him from spending the necessary long time to diagnose and repair. He spent only 5 minutes to give a hasty wrong diagnosis that the heat exchanger was bad. His solution was to replace the entire system. I paid $78 for nothing! I called other companies later and they all said that his diagnosis was wrong because bad heat exchanger should not stop the furnace from starting. It turned out that the control board, not the heat exchanger, was bad. I purchased a new control board to replaced it. The problem was solved.
Victims like us should pool money together to put an ad on WAVY to stop anyone from being ripped off by them!
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