(This is 1 incident of many that I experienced.)
Water heater-plumber recommended to replace it. Wrrty company authoriz. Group says it was not installed properly. I pointed out to the authorization group that a CO (certif of occupancy) confirms its acceptance, also that the plumber (whom I called for clarification) never mentioned improper installation to the wrrty co. It's like they're making it up, and I feel like employees are rewarded for not solving customer claims.
Customer service is great at follow-up to check if technicians have called to set up appt. I realized later its because some technicians never call the homeowner. I had 1 electric co and 1 plumbing co refuse to set up an appt the moment they heard the name of this wrrty co. They simply told me they're booked up for several wks. One electr co went as far as saying they wait longer than 30 days sometimes to get paid.
Try their emergency service after hours (good luck on long holiday weekends with a plumbing/heating/electrical issue). An answering service assigns a claim#, no office people or authoriz. Group available, no technician calls until the next business day which could be the 3rd/4th day. You wait for the authoriz. Group on the next bus. Day only to be denied coverage.
I don't expect to renew. I was attracted by the lower annual cost & lower service fee and very much regret switching over from another wrrty co.
We should invite law firms for help in a class action suit. There seems to be many complaints with this company.
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