My washing machine broke in October. A technician was sent out to repair it and he had to order a new belt which would take a week to arrive. He returned to put on the belt. The machine worked but sounded like it was going to blast off to the moon. After 3 loads it broke again. Called AHS. Repairman returned. Now it was a problem with the transmission and the parts would take 2 weeks arrive. He returned to replace the transmission. Oops! The rotor is corroded and he needed to order a new one. "Should be faster than before" he says. He returns a few days later. "Oh no! AHS sent the wrong transmission. I'll back." The technician has been to my home FOUR TIMES and my washing machine still isn't fixed and it has been nearly three months!!! The AHS customer service reps gave me nothing but the run around through the entire process. "We'll check into it... We'll get back to you" was a typical response.
I don't know who is more clueless, the repairman, the customer service reps or the parts department that take forever to send out the parts or send the wrong ones.
I didn't get attention until I sent a letter to the President of the company! I would be very careful before signing up with this company. I have been a customer for 11 years and can't believe the treatment I have received. They truly do not want to provide a replacement appliance at all costs. I have been without a washing machine for nearly 60 days and American Home Shield could care less. They will stonewall you to the point that you get so frustrated that you buy the replacement yourself. My next letter is to going to the Better Business Bureau. They shouldn't be allowed to do business in this manner.
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