Over the past week, I have worked through the frustrating process and procedures with tech support, assuming a fix would be achieved. Yet now after three separate sessions with tech support, the PC is worse and now totally inoperable. I was told "we will send you a box so you can ship it to our service department, maybe they can fix it". A BOX??? When product quality and tech support is this bad on a new PC, customers should not have to wait weeks while HP support "tries" to fix it. I must be naive, I had expected that a replacement would already have been shipped, a refund offered, but not a “BOX”.
Case 8049482985
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