Being a loyal customer for 20 years, I gave no thought to other brands when I selected a new PC earlier this year. Every pc and peripherals in my home is and has always been HP. Unfortunately, in less than 3 months, my newest product has failed. Over the past week, I have worked through the frustrating process and procedures with tech support, assuming a fix would be achieved. Yet now after three separate sessions with tech support, the PC is worse and now totally inoperable. I was flabbergasted when I was told "we will send you a box so you can ship it to our service department, maybe they can fix it". A BOX??? When product quality and tech support is this bad on a new PC, customers should not have to wait weeks while HP support "tries" to fix it. I must be naive, I had expected that a replacement would already have been shipped, a refund offered, but not a “BOX”.
There was a day when the name Hewlett Packard stood for quality, when Hewlett Packard stood for value, and when Hewlett Packard respected their customers and treated them fairly. Those days are long gone.
Even the most loyal customer would be disillusioned after this dismal performance.
Case 8049482985
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