Purchased this computer last January. Issues began a few months later. Named HP numerous occasions. The very first stated they'd set the issue. Next phone they stated my graphics card was bad-but they'd not repair it. They'd deliver me the component and that I might place it in. The component came without any directions. Named HP again. Was advised to simply take a look at the way the previous card was linked and attempt to determine it out. Ultimately got fresh card in. Some cables got unhooked while I had been trying to create a fix I'd no idea how to complete. Named horsepower back advised them what had occurred. They "examined" my pc slightly and explained no cables might be unplugged. The audio wasn't operating or were the SD card slots. Technology went numerous checks for more than 2 hours simply to inform me the check confirmed nothing was incorrect despite the fact that she might notice the speakers not responding as she keyed them. We never visit the sd issue. Lastly after 2 hours and numerous efforts on the technicians aspect to treat the issue using the same software, I informed her I needed whether on site technology or perhaps a new pc. She explained based on her evaluation it had been working great. Lastly I dropped my mood and requested to get a boss. After 20 units the technology returned about the point to inform me that no body was there to assist me and that I would need to call-back Friday. Terrible mistake buying horsepower. Customer support is for garbage plus they do not care just how much spent on the items, they're not prepared to repair the issues that occur. I'll callback Friday. If no quality is attained, I'm likely to go some where you can contain it assested. Deliver them the statement and acquire a lawyer.
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