This past year I bought a transformation package from your own organization online for my 1997 Lincoln Continental. The parts were delivered in my experience and that I had a technician install the components. The rear rises run good nevertheless the top spring struts might take fully if ever the controls was switched. Our technician experienced the bearings within the top spring struts were faulty. Additionally your organization delivered me a plastic component that was designed to switch off the air-suspension handicapped lighting. The component wasn't suitable for my automobile, so that your organization delivered me another plastic component that was not suitable for my vehicle as well as your organization never could assist me obtain the light switched off. I named your organization numerous occasions about my taking struts and that I was ultimately known your technology division where I had been informed they understood my top struts were faulty since additional clients had named in using the same issue. I had been advised to keep attempting to call-back before technology division had develop an answer. Lastly after many months of several calls, I had been informed the taking issue have been resolved, which I had a need to deliver my faulty struts back after which some alternative struts could be delivered to me. I really could not do that, when I desired my vehicle every single day for function and may not manage to allow my vehicle sit-in a store while awaiting the struts. I named in and talked to some woman at your organization, Nechi or Barb I believe it had been and that I questioned her easily might simply purchase fresh struts and obtain them delivered to me after which deliver the aged struts set for a return. Nobody I spoke to at your organization could do that for me personally. Therefore after attempting numerous occasions to achieve an answer together with your organization, I eventually approached strutmasters.com plus they delivered me two-front struts which function excellent, plus they delivered me directions to show off the air-suspension handicapped lighting which worked for me personally. I'd to pay for another $140 to some technician to complete the switch. I also had bought an entire package your organization didn't deliver me the rear shocks like these were designed to after which billed me extra cash to deliver me these back bumps.
At the moment I'd as if you to please inform me just how to return these faulty struts to your organization and that I want to be returned for these top spring struts and for the buying price of the trunk shocks that ought to have now been contained in the unique transformation package I settled for.
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