Complaint / review text:
After I purchased my Pavilion PC, I bought the advanced horsepower guarantee: 4-decades in-house support at a cost of $319. The computer is just a 2008 design, an extremely early 64bit Landscape device. I have had several, many issues with it, possibly more because of Vista than towards the equipment. I never worried horsepower about these earlier issues. The audio using the PC, nevertheless, never worked precisely, and that I ultimately chose to exercise the costly guarantee.
HP desired to solve the issue by telephone first. Despite the fact that I guaranteed them the issue was application, I invested a few hours about the telephone together attempting one software repair after another. The individual about the different finish (who had been simply subsequent horsepower process) ultimately decided the issue was equipment. He attempted to persuade me to submit the pc for 12 times in order for them to change the motherboard. After I insisted on in-house assistance, he decided. He explained a motherboard could be delivered to my tackle the next Wednesday, along with a serviceman might ask Friday to create a particular visit period sometime Friday morning.
The motherboard never arrived. I named on Thursday and was informed it had been delivered for the serviceman. The hp.com/cso_status site, nevertheless, stated it had been said to be obtained by me on Tuesday. On Thursday, the serviceman never named to setup the visit. On Friday evening, I named Tech-Support all over again. I had been informed that their program was along and also to call-back within an hour, that we did.in those days, the assistance individual explained he was investing in another demand, and so I shouldn't fear! Obviously, I Have supported anything and built 20 application secrets just in case I've to truly have a system recover. I have planned myself to remain home from work Friday morning. HP has quit me large and dried. There's no common customer care amount to contact. The biggest Computer producer on the planet has billed me reduced cost for support that to date has been doing only charge me more income.