In September I purchased a Kenmore dishwasher from my local Sears store. Just after the holidays the lower spray arm on the washer broke off during a wash cycle and melted a bit. I called the 800-4MY-HOME number for Sears and ordered the new parts that I needed and set up a repair appointment for ...
Have washer and dryer purchased from Sears with the 3 year MPA of which is coming to its expiration date of 1/3/06. Instead of receiving a written letter notifying me of the pending expiration and a written offer to extend I have been solicited by phone. Not just one but 4 different phone calls, ...
Bought a new Maytag dishwasher from Sears. After a few months, a wheel on the upper rack fell off. Sears has sent a repair man five times and delivered three of the same incorrect part - an entire rack assembly. We have spent countless hours on the phone and gotten nowhere. Their "lemon ...
I bought a 43" Panasonic Plasma TV for $1800.00 on a Friday, took it home over the weekend and watched it. The picture and sound were poor. I returned it the following Tuesday for and exchange for a 34" Sony HDTV at the same price. The electronics manager told me that K-Mart had changed ...
I will make this short and quick (unlike Sears.com Premium shipping) Last Wednesday I placed an order at Sears.com for an item that was listed as being In Stock and opted for their "Premium" shipping for $35 The Next day (Thursday) I called to check the status and was told that I would ...
Sears what a joke. I have had 3 Kenmore Refrigerators. I bought the Extended Warranty. The first Box they came out 5 times to tell me they did not know what was wrong with it. So after much battle with these people they replaced it under the Extended Warranty. At a cost to me of 575.00 Dollars. I ...