I too have been a loyal Sears customer for about 5 years and two houses worth of appliances. I ordered a replacement ignitor for my GE stove from Sears parts direct on 12-7-07. The gal on the phone said it would arrive on 12-12. It hadn't arrived so I called on 12-15, they advised that it wasn't ...
Sears canceled my service appointment for a repair on 8/06/08. I provided two phone numbers for Sears to call and had someone waiting for the tech. The best date they can provide at this point is 08/09/08. The tech claims he reached a fax line, which I do not have a fax line. Sears did little to ...
On 3/29/08 we received an email notice from Sears of a limited online VIP sale. It had online only specials which started Sunday at 6PM. Since we were in the market for a new refrigerator we attempted to purchase one online using this sale. We tried over and over to get the sale to go through on a ...
I purchased a new front load washing machine with the extended warranty from Sears in 2006. The knob broke off of the machine in July of while it was still covered by the warranty. I called to make a service appointment and was told that they could only give me a service time window of 8 am to 5 ...
I tried to get information about a vacuum cleaner from a store in Paradise Valley, Arizona. That is all I wanted. I was hung up on, disconnected, sent to the wrong department, found that no one was in the department (rang 20 times on several phone calls), told incorrect information, etc. I was so ...
I purchased a Frigidaire 19.53 cu ft Commercial Refrigerator directly through sears.com on May 28th with an expected delivery date of June 9th. Come the 9th I receive no refrigerator delivery or phone call to reschedule. I call Sears home delivery on the 11th and they inform me that it will be ...