When you receive a call and keep receiving a call from the same unsatisfied customer, please do whatever it takes to make that customer happy, even if it means replacing the appliance with a new one. Especially when the machine is brand new and hasn't worked since the customer brought it home. Two ...
I spent time on the phone and then in the store with a nice employee regarding the purchase of a new washer and dryer. She told me that they had the price matching, (that we saw on TV re: blue crew") and assured me that I could get the same deal they were advertising at Home Depot plus 10% off ...
Two weeks ago I bought a Craftsman Rotary Lawn mower 650 series Briggs and Stratton engine power-propelled 22"multi-cut. The second time I mowed with it the self propelled handle cable broke. I tried called Sears in Franklin, Ohio Middletown Mall on Towne Blvd in Warren County and no one would ...
On Sunday November 15 I purchased a Kenmore stove from SEARS. They stated that the stove would not be available until 11/29/09. I stated that I REQUIRE a MORNING DELIVERY since I work beginning Sunday afternoons. On Saturday 11/28/09 I received an automated voice stating that my delivery was set ...
Our Sears water softener stopped working and we called Sears. The repairman came and charged us $69 for the service call and told us that the softener had a hard crust of salt on the bottom of the softener. He told us to use hot water to dissolve the salt and handed us a bill for $127. When asked ...
I was forced to call Sears for my landlord because he had a Sears dryer that was broken. I have a very hectic schedule at work and I was able to call them on my lunch break. After being on the phone for an hour, being transferred and hung up on about 10 times I was finally able to set up a repair ...