I was forced to call Sears for my landlord because he had a Sears dryer that was broken. I have a very hectic schedule at work and I was able to call them on my lunch break. After being on the phone for an hour, being transferrred and hung up on about 10 times I was finally able to set up a repair appointment for thursday between 8am-12pm. This was a Tuesday and the rep I spoke with, Tomy, said that I should expect a call tuesday night after 6pm to confirm this scheduled appointment. I was like can I have an order/confirmation number? He was only able to provide an order number (which I also repeated the # to verify) and when I asked what was the specific location of his calling center he replied that he could not disclose that information. So it's 8pm tuesday night and still no phone call. After being hung up on again and transferred a few times, when I finally got through to someone that said they could help me I provided the order number and they said that they had no information on that order number and I had no scheduled appointment. When they finally pulled up my information based on one of my phone numbers they said I had no scheduled appointment. When I politely stated that I had a scheduled date and time for Thursday 8am-12pm they denied it, and then offered a delivery date of the following friday (8 days after my original appointment date). When I politely asked to speak to the rep's supervisor (after I had already wrote down the rep's name), they put me on hold for 2 minutes and hung up on me again. This company doesn't understand the meaning of customer service, they've lost my business and everyone I know. Please if you have any other options avoid this company at all costs, it will save you a lot of nerve and you will receive much better service. The WORST SERVICE COMPANY (if they can even call it that) I HAVE EVER ENCOUNTERED!!! Stay away from them!!!
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