After patiently waiting 1 week (the earliest I could get an appointment) for a technician to show up "between 1 and 4", I got a call at around 3 saying the tech was running behind and would be here between 4 and 5. At 5 pm I called the service center and was told I'd get a call back. The ...
I had a scheduled repair for 1pm-5pm today that you canceled because you called me at 10am and no one answered the phone. I took the day of from work, that cost me money. Your company will not be getting anymore my money in the future, the way you treat your customers you'll be out of business some ...
I purchased two dryers and received a $75 rebate. My sales check was smudged, so the sales clerk wrote in the number (correctly) by hand. When I went to submit the rebate request online, I got an error message from their website. Customer Service at the Rebate Center told me that the website was ...
Sears repair service is very very very poor! I had an appointment scheduled from 8-12 on Thursday. I waited by 100 pm no one had called or showed up. I called the service center and via the automated system found out my appt had been rescheduled to 1-5 which I could not do if it got late in the day ...
On Saturday November 14th my wife and I visited the store to purchase a new stove. After nearly an hour of waiting for a sales associate to even show up in the department we opted to leave the store. They advertise being the lowest price so we walked in planning to purchase a stove and leave. After ...
I have had most of my Appliances covered by Sears extended warranty service for 8 or more years. I had all of them receive their annual maintenance on Friday, July 3. The technician for the washer arrived 4 hours later than the window promised and was in a big hurry. He took the washer apart, ...