When you call their customer service dept. To schedule service, you are thrown into their national phone pool where the reps cannot help you because they do not know and cannot understand the english language. ...
We Purchased a Kenmore Ellite fridge and fridge. These are two individual models one entire fridge, plus one entire fridge in Jan also purchased the 5-year guarantee. The fridge began dripping. After many efforts to correct, they've chose to substitute the fridge (which was more than 3 months ...
I recently ordered three Craftsman ball-bearing tool chests from Sears.com. Total cost around $1000. Here's my experience: 1) One tool chest arrived, as promised. 2) One tool chest got lost and was then damaged in shipment. Sears emailed me that UPS had it in transit.in fact, after several attempts ...
I purchased a Dishwasher from this store and paid for installation charges. I signed an installation checklist which stated " Sears assumes the customer's existing facilities are up to code and can accommodate a basic installation." At the end of the paragraph it says: "If additional ...
The only high definition TV I have burnt out June 30th. I figured I would take it to Sears granted the store was really close to my house (nearly within walking distance). I have always taken my equipment to Sears and never had a problem with the repair center until now. I put the TV in the ...
I purchased a HVAC unit from sears 4 years ago. I also purchase the "GOLD MASTER" warranty plan which we were told would cover parts now what consumer in even there WORST state of mind, would schedule an appointment for service 3 weeks from the time that thier unit is broken while living ...