Washer was under warranty when Sears techs started repair on Dec 02. Four other different times, Sears techs did in-house visits to repair and install parts ordered to no avail. The machine was not repaired. Warranty expired 02 Jan. Previous call to Sears Customer Resolutions at (800) 479-6351 on ...
"Service Agreement" is a scam. This is the second day we're waiting home for a supposed appointment with the Sears repairman. No call, no show, no explanation, no number to contact anyone, no repair. We're reading all over the web that Sears is selling these "Service Agreements" ...
Well, this is very disappointing. I asked someone to ask the manufacturer directly to avoid this problem. I really don't know why I was told I would absolutely get this product if it wasn't confirmed. I wasn't sure the website was updated, so I asked someone to check with the manufacturer directly. ...
My husband has been with Sears for over 30 years and finally realized Sears is a store who does not stand behind their word. Over the years from refrigerators to mattresses have been purchased and the last 1000.00 purchase of a Sealy mattress was a real disappointment, we are not the only ...
I helped my parents purchase a mattress set on 12-26-13, to be delivered on 1-6-14. The weather was bad and they couldn't deliver on 1-6, said they would deliver on 1-7, didn't happen, then they said 1-11-13, didn't happen then either, said they lost the mattress set in the warehouse, and wanted to ...
I have used Sears several times in the past, but this last time has been a nightmare. They missed 2 appointments and they ordered the wrong part. It is very difficult working with them over the phone. They did finally offer me a small refund, but it has been 3 months and I am still waiting for the ...