Terrible customer service!!! Supposed to fix my washer today. Called and cancelled at 11am. I was told that today was a guranteed date. Parts are here. I've taken off from work. Sears has already cashed my check. Now they want me to wait another week. Terrible! Not to mention they were just here in ...
This is the worst home service I have ever used. I will NEVER buy a Sears product again, no matter what the price is, it's a scam. I can go to the local mom and pop appliace stores and get a much better product and service. ...
Set up an appointment and reminded the customer service people 3 times to call 1 hour prior to arrival. I even called the morning of the appointment to remind them. I left work at 1 pm never recieved a call. Arrived at my house 1:45 and the repairman left a note that I wasn't home (no kidding). I ...
My refrigerator quit working and I called up Sears Home Services to come out and take a look at it. I thought Sears was still a reputable company... The technician explained the repair would cost approximately $320. I said go ahead and the technician completed the job in 20-25 minutes. My ...
Scheduled a service appt. To have my dishwasher looked at since it wouldn't start. The problem was that the start button on the control panel was detached underneath. A quote was given to order a replacement console. The amount was insane so I told him I'd like to discuss it with my husband that ...
The sheduling was perfect for next day for maintenance/cleaning the dishwasher that was not not cleaning well. The gentlemen came promptly, was pleasant and did his job for about 1.5 hour for the cost of $140. It seamed fine, the only thing that it did make any difference, the dishwasher is the ...