I gave up (or better put, was shut down) by Sears Home Repair customer service, who wanted me to wait another 2 weeks to fix my dishwasher, which has already been broken off and on for the past 2 months. After two lame attempts by the techs to fix it, they told me to wait for a part (took 6 days, ...
In the last week we had two scheduled repair visits, each consisting of a 4 hour window. No one showed up for either visit and no one from Sears called us. So we waited a total of 8 hours but still no technician. Each time I called Sears afterward to address the lack of service & both times I ...
Air conditioner was replaced in 11 months later it stopped. Service called and they said it was not their problem and left. I call 7 times over 3 weeks but never had a tech call back. I got another company to fix it. It cost me $250.00. The original install was done incorrectly obviously because it ...
Purchased plan July 9th for $274.99 which was to cover the repair work of my Jenn Air Refrigerator and also include a one year warranty for any other future malfunctions of this refrigerator. Repairman came out July 12, defrosted the freezer, said I needed a new motherboard, was told they are ...
A lawn tractor was delivered without a key. The national service center said it would take 7 to 10 days to get a key, but the shipping company had one sent. But the tractor wouldn't start. A technician suggested that the new battery was dead. It was... But importantly, it would not take a charge. ...
When you first call Sears Home Repair, you feel like a valued customer - they seem so nice and accommodating. But that's about where it ends. In May our washing machine stopped draining and was giving an error code. We called Sears to schedule an appointment. 3 days later was the next available ...