I called hotels.com to verify an award of a $100.00 visa card based on the amount and timing of a hotel purchase. I was assured I would qualify and receive the card. I purchased and paid for the reservation in full. It could not be cancelled. After I completed the trip, I called hotels.com to have ...
I have booked 3-4 times with Hotels.com and recently for the last time as they over-charged me and offered no solution to fix the problem. I recently booked a room advertised at a $215/night regular rate and $160/night Hotels.com special rate. In fact, I was charged the $215/night full rate which I ...
This was my 3rd time booking through Hotels.com, I had been pleasantly surprised the first two times, so as I was boarding the plane to Barcelona I trusted that I could book a reasonably priced hotel before take off. (My husband did not want me to book the hotel before boarded the plane since this ...
In July I booked a hotel in Germany thru Hotels.com. I have herniated disks in my back & a torn meniscus in my knee, making stairs very difficult to use. The hotel I booked, Hotel Kimmig, had an elevator & also advertised private balconies with each room which was a real plus. Upon arriving ...
I called on 9/18. The agent at Hotels.com offered the following to me in order for me to book my reservations with hotel.com. 1) no resort fees which is $28 per day x 4 days = $112 2) $100 resort credit - this is for me to receive when I arrive at the hotel on 9/20/12 3) free daily breakfast for 4 ...
I booked a two night stay in Washington D.C. at a Holiday Inn through Hotels.com. When I arrived they couldn't find my reservation. After an hour of arguing they found out Hotels.com messed up my reservation. The hotel then informed me there was an additional charge of $35 for parking per night ...