I booked with hotels.com, thought I was getting the best rate, when I get to the hotel to my amaze I overheard some checking in, they were getting a 52 dollar a night rate while hotels.com charged me 70 dollars a night. I didn't make a big deal because they guaranteed the lowest price. I continued ...
I have used Hotels.com in the past and not noticed anything unusual about their services. This last weekend, however, when I booked a room, I discovered how bad their service is. We had a last minute trip to go see our daughter and planned to stay one night. The reservation through Hotels.com ...
My husband got stuck in Chicago during a layover, so I booked him in a hotel at the last minute using hotels.com. When he got to the hotel, it was sold out. Even though he had a confirmation number, the hotel would do nothing for him. He called hotels.com who refunded the pre-paid reservation but ...
I booked a room through hotels.com, then used their online form to report a lower rate. The lower rate was for the same type room and was on the hotel's website. Hotels.com claimed that the notice was too short and would not honor their Price Match Guarantee. I'll be taking a break from using this ...
They were not helpful at all. On the website I searched for a hotel near my friends wedding (which I took a three hr bus ride from my house to the town). Once I got to the city I hopstopped the hotel from where the wedding was (which on the website was 3 miles from the wedding) it said it was an ...
Hotels.com American based agent, Terese, told us that we could reserve "the last room available" right then, verify the beds and pet policy, and that if it wasn't what we need, they'd refund our deposit in 24 hours. We contacted the hotel directly and learned that their policies did not ...