I have booked a hotel on 12/13 for 12/26-12/28 in hotels.com and I saw their 'Price Guarentee' banner. I thought this is good. On 12/17, I found out that the same stay of the same room at the same hotel on hotels.com reduced the price. And also I found the same lower price on expedia.com for the ...
Booked a room for three nights, carefully selecting based on reviews and price we could afford. Hotel charged a $15 per night "service" fee plus tax. Would not have selected hotel. Felt Hotels.com had lied and not tried to back up their brand and reputation. Great trip ends with a ...
A three night hotel stay was not booked to my account. I contacted customer service and was promised, in email, that my account would be corrected within 48 hours. Well, 384 hours and counting, and two emails later, my account has not been corrected. They have had ample time to make this right and ...
Dear Vincent Danese, We apologize for the delay of response to your Welcome Rewards concern under itinerary number 17336679447. We apologize for the delay in posting the Welcome Rewards points in your account. We will be forwarding your request to the proper department for further review. You can ...
I booked a room, but didn't notice that the website automatically had inserted a date, I booked the hotel waiting to be asked what date I wanted, but it was not until after I had confirmed it did I realize it had booked for the wrong date. I immediately called them, but they would not change the ...
My wife booked a hotel room at the Hyatt for $100 expecting the lowest price using hotels.com and with their "Hotels.com Price Match Guarantee" felt very happy with herself. "Were so convinced our prices cant be beat, well guarantee it. If you find a lower rate for your hotel on ...