I will never again book with hotel.com again. 1 month ago I booked a nonsmoking room with 2 beds with the possibility of adding 2 more roommate. The customer representative said no problem. My 3rd roommate called today to check on the parking status. She then e-mailed me to tell me the room has ...
My wife's flight home got cancelled so she took an earlier flight to beat the storm. Unfortunately, that flight got her into Charlotte, NC at 2am instead of back home to Raleigh. At 11 pm I went to Hotels.com to book her a room at a hotel near the airport since she cannot see well at night. I ...
Hotels.com does not honor their price match guarantee when a coupon is applied. On Nov. 17th, we booked a hotel in San Antonio for Saturday through Tuesday. The rates were $189.99, $144.99 and $144.99 respectively. We also had a ten percent off coupon that we applied to the total. On Nov. 25th we ...
I went online to book a smoking suite. Clicked on the Best Western and was given choice of smoking not smoking room. Clicked smoking. Received confirmation of a smoking suite. When arriving at hotel, was told it was 100% non smoking and they would not give me a refund. Called hotels.com and ...
I prepaid for 2 a night stay at luxury boutique hotel in Quebec City with hotels.com (at their rate of $573). I received a confirmation from hotels.com and requested a late check in as my flight would arrive at 11pm which was clearly indicated on the confirmation I received. However, upon showing ...
Hotels.com promised us a hotel stay, free parking and a free shuttle to Disney Land park. When we went to the hotel to check in, we asked what time does the Disney Land shuttle leave, the attendant said there is not shuttle service to DL. We called hotels.com for an explanation and they said that ...