I created two distinct space reservations about the telephone with hotels.com for 2 areas within the Days Inn Newburgh Stewart Intl resort. The areas were for disaster protection as a result of blizzard and power interruption. Hotels.com assured that there could be areas accessible however the ...
Hotels.com promised us a hotel stay, free parking and a free shuttle to Disney Land park. When we went to the hotel to check in, we asked what time does the Disney Land shuttle leave, the attendant said there is not shuttle service to DL. We called hotels.com for an explanation and they said that ...
Hotels.com cheated me. I arranged an area with two double bedrooms, and per their plan taken care of the area ahead of time. Nevertheless when I named the resort straight to verify, I then found out the space had just one sleep. A couple, one-bed. I called Hotels.com back to protest. Their answer: ...
A three night hotel stay was not booked to my account. I contacted customer service and was promised, in email, that my account would be corrected within 48 hours. Well, 384 hours and counting, and two emails later, my account has not been corrected. They have had ample time to make this right and ...
A resrvation was made with Hotels.com for Sat 9/17 at the Spa Resort Casino in Palm Springs CA. Due to circumstances beyond my control, I was unable to stay at the Spa. 3Pm Sat 9/17 I telephoned the Spa and regretfully informed them of my situation. The Spa then referred me back to Hotels.com, ...
I prepaid to get a resort reservation with Hotles.com by telephone. Upon birth towards the resort I had been informed the organization created unacceptable reservation for me personally and it'll not be recognized. I couldn't get my space. I had been requested to cover another space at higher level ...