A three-night hotel stay was not booked to my account. I contacted customer service and was promised, in an email, that my account would be corrected within 48 hours. Well, 384 hours and counting, and two emails later, my account has not been corrected. They have had ample time to make this right ...
A reservation was made with Hotels.com for Sat 9/17 at the Spa Resort Casino in Palm Springs CA. Due to circumstances beyond my control, I was unable to stay at the Spa. 3 PM Sat 9/17 I telephoned the Spa and regretfully informed them of my situation. The Spa then referred me back to Hotels.com, ...
Like so many other reviews I've read here they are absolutely terrible should you need to fix/resolve or changing anything. Their default is to always charge you a big cancellation fee. After making a reservation for $2,500 and prepaying I had issues with the confirmation and it accepting a coupon ...
I feel cheated by Hotels.com and wanted to make sure everyone knows how big liars they are. At the time of booking a hotel for 5 nights in Denver, the agent told me that I will get an Amazon Kindle if I book this hotel. After coming home nothing happened for 1 month. So I called back on Aug 15. The ...
I booked a room at the Harvard Square Hotel. When I got to the hotel I discovered that my room, my sheets, my towels, indeed the entire hotel was strongly scented. This is a major problem for me. I am disabled. I have asthma and serious life-threatening allergies to perfumes and scents. At the ...
I was lured into booking a trip through Hotels.com because of the free Kindle promotion that they are currently advertising. Unfortunately for me (and even after calling them before I even booked to make sure that my trip would qualify), I later found out that my trip apparently did not qualify. ...