I booked a two night stay in Washington D.C. At a Holiday Inn through Hotels.com. When I arrived they couldn't find my reservation. After an hour of arguing they found out Hotels.com messed up my reservation. The hotel then informed me there was an additional charge of $35 for parking per night that was not disclosed upon booking. I was charged $130 for my room the first night and $180 for my next night. I was not offered a third night free as advertised by the Washington Tourism website. Hotels.com said the additional parking charge was at the discretion of the hotel, but I booked and prepaid through them. There was no recourse. They did nothing to alleviate my concern. They did not price match other deals in the area. They lost my reservation. I had to pay an additional $70 for parking. I will not use this website again.
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