They were not helpful at all. On the website I searched for a hotel near my friends wedding (which i took a three hr bus ride from my house to the town). Once I got to the city I hopstopped the hotel from where the wedding was (which on the website was 3 miles from the wedding) it said it was an ...
Hotels.com American based agent, Terese, told us that we could reserve "the last room available" right then, verify the beds and pet policy, and that if it wasn't what we need, they'd refund our deposit in 24 hours. We contacted the hotel directly and learned that their policies did not ...
I used hotels.com to book four nights at a motel. We ended up staying only 3. The motel was willing to offer a refund until they saw I booked it through hotels.com. I have contacted hotels.com by phone, email and chat over a dozen times and they lead me to believe I would eventually get my refund ...
Employed hotels.com for that first and last moment. Broker misrepresented the property and organization didn't possess it and wouldn't credit me for that one-night stay when after coming to the place, worrying for my security I named them-and stated it was undesirable, that it was a lot more like a ...
We reserved a resort in France in February for an April vacation. We never received verification therefore the reservation was created through another website. Upon checkout in the resort, we were educated there have been two concerns, same times, same title, and also the hotel employed one, ...
I've go through the cost promise provided by hotels.com. For my sensation, hotels.com the same as "cheating" its clients. I cope with them prior to the T&D of the cost guarantee. But, they state that my scheduling is non refundable scheduling so it's not underneath the range of the ...