My wife booked a hotel reservation thru Hotels.com, for Chesterfield Hotels Suites in Miami Beach. She received a reservation confirmation number, however when my wife arrived at the hotel she was told that they did not have a reservation for her and had no occupancy. She was told that she would ...
I booked a hotel in Harlingen Texas and upon arriving at the hotel on the date intended we were advised that we were a "no show" two nights prior. Our credit card had been charged and we were required to pay again for the same night that was paid out to Hotels.com. We contacted the ...
Tried to use two credit cards so I could use my rewards points to pay for my motel. Had to call rep and he first said couldn't do it. So I said I didn't want to make reservation. Then he said he would do it. I checked my credit card online and it was charged the full amount. It wasn't but 16.02 but ...
This is the letter I sent to hotels.com after spending over an hour on their customer service line, being transferred to the wrong person or cut off four times, being called an asshole by customer service and not given a straight answer as to why none of the prices quoted on their recent "New ...
I used Hotels.com to book a hotel room on New Year's Eve. When I got to the hotel they said that they had the reservation but that the credit card number that hotels.com had supplied to them was denied. Luckily the manager was very helpful and allowed us access to a room to use the phone and call ...
Be sure what you are getting. I booked a king-size no-smoking room with hotels.com at the Days Inn in New Braunfels, Texas. I arrived and was given a smoking room. My wife and I are both allergic to cigarette smoke but I was told there was nothing anyone could do. All of the no-smoking rooms were ...