I contacted hotels.com VP of Customer Experience with the following: This is about the room I booked for my wife in Los Angles, Hotel.com itinerary No XXXX1208XXX. The Howard Johnson property was a 2 star property and we were aware of this when we booked it for 3 nights. The front desk person Yang ...
I arranged a reservation through hotels.com that claims it's a cost match guarentee. After I discovered a diminished price at another site I named to inform them about this and also have them complement this cost. They rudely declined to do this and maintained saying "We"ll simply stop ...
My first experience with hotels.com was wonderful. The hotel had my reservation, and there were no problems. My second experience was another story. I booked a hotel stay through the hotels.com website. My credit card was charged the full amount, and I received an itinerary number and proof of ...
On july 4th this year I booked travelodge, rt66, flagstaff, Az thru hotels.com. When we arrived we where told by travelodge that hotels.com are being declined for non payment and travelodge are refusing their bookings. I phoned hotels.com to be told they would find me another hotel, while on the ...
Hotels, like rental cars and restaurants, allow you to make a reservation and cancel it within a reasonable period of time before arrival. This is simply a service they must provide to allow people a degree of assurance and flexibility. Companies like Priceline and Hotwire have found a way to ...
The one time I don't check out a company-I get ripped off again. Expida currently owes me $217.00. The ad's they place saying there is no cancellation fees is just a lie. Here's how thay do it... They give the hotel permission to debit your account so if you have a problem they tell you you have to ...