I made a reservation using hotels.com. But I had to cancel my reservation outside of the cancellation period. I called them two time and was told by multiple customer service agents that I should get my on night that I was charged credited back and my reward point restored. But after 3 month of ...
Hotels.com does not refund when they receive double payment. Paid for online with credit card and hotel charged the credit card again. Could not get this resolved. Now, two hotels with same name in same city and went to the wrong one. Hotels.com will not honor refund even though the manager of the ...
I accidentally booked through hotels.com. I asked if I was speaking to the Holiday Inn they said it was a "centralized location." I just assumed it was Holiday Inn switch board or something to that effect. I was told they had a pool no problem. I get there, pool is down. I asked for a ...
Hotels.com has always in the past offered fair and attractive accommodation offers. But my last experience has left me with a bitter taste. Today I attempted to book a 3 night stay in Minneapolis. When I input the data, hotels.com suggested a very nice property, one that was within walking distance ...
I booked reservations with Hotels.com over the internet for a 2 night stay in Exton, Pa on May 24-26. My Visa card was billed for $152.00 a night for each of the 2 nights. When I checked out the hotel gave me a copy of a statement showing a charge of $129.20 a night for each of the 2 nights. ...
My complaint is simple and easy. I can only do so much as an individual, especially when customer service care is outsourced in the Philippines. After reading a couple of complaints of Hotels.com, I can relate, totally BELIEVE those complaints are true, otherwise they wouldn't be wasting their ...