Created a reservation through hotels.com (aka Expedia). They increase-reserved the area that we found just after I came. I have invested the final month, possibly 4 hours about the telephone, looking to get them to credit my take into account their error. I have approached the hotel manager. They ...
I booked this hotel April 6 for 3 adults and 1 child age 8. The hotel includes free tickets for up to 4 on the reservation at the onsite water park. I did not receive the reservation confirmation. I had to call 4 times and was disconnected twice. I contacted the reservation again department today ...
We had a reservation and today we learned that there was an error that there is not room reserved for this date. We are going to a wedding and is unacceptable that at this point we are receving thie email when the reservation was done on 6/27... My first expereince with Hotels.com has not been the ...
My attempts to get lodging or a refund due to cancellations of travel booked at hotels.com are often met with the following message. It doesn't even appear that hotels.com reads the emails I've sent. Forwarded Message From: "[email protected]" [email protected] To: ...
I intended to stay at a particular hotel during the month of December for 2 nights. I had booked the hotel for the 2 nights I wanted (which was about a week in advance before my travel dates) and in that same day, my plans had changed so I had to cancel. Rationally, I figured there would be no fee ...
I used hotels.com to book an overnight stay in Birmingham, AL. Everything was fine until I received my statement and noticed I was overcharged for my stay. I called customer service, definitely overseas, to ask for a refund of the difference. I was told they could not refund my account. If they can ...