The company is a SCAM. The employees are located outside of the US. They don't care about you, they ONLY care about their sales numbers. They will promise you the word and give there fake name but in return you will get something totally different! Buyer beware!!! They will take your money and run! ...
Recently I had made reservations at a hotel through Hotels.com. Everything seemed right until we reached the hotel. I had booked a non-smoking room because my wife is asthmatic. When we reached the hotel, the clerk at the check-in counter told us that there were only smoking rooms available because ...
We were trying to make a reservation for a funeral in Shelbyville, KY and the website changed to Shelbyville, SC and we did not notice the change until after we made the reservation. We called Hotels.com within 5 minutes and they would not help us cancel. We had to call Days Inn in South Carolina ...
If you find a charge on your credit card statement from 'IAN Travel Serves', know that it originated from Hotels.com, a company with incompetent 'Customer Care' and one that appears to practice fraudulent charges. I returned home after a personal trip and discovered a charge from IAN Travel ...
I booked a room on Hotels.com for $109.00. Just for the heck of it, I called the hotel to find out what they would charge me directly. I found out their regular rate is $99.00. I called Hotels.com to request a refund for the difference. Manuel in customer service told me, "We don't refund like ...
I made a reservation using hotels.com. But I had to cancel my reservation outside of the cancellation period. I called them two time and was told by multiple customer service agents that I should get my on night that I was charged credited back and my reward point restored. But after 3 month of ...