I arranged a resort in Harligen Tx and upon coming to the resort about the day meant we were recommended that people were a "no-show" two times preceding. Your charge card have been billed and we were necessary to spend again for that same evening which was paid to Hotels.com. We ...
I booked on hotels.com a room for $109.00, just for the heck of it, I called the hotel to find out what they would charge me directly. I found out their regular rate is $99.00. I called hotels.com to request a refund for the difference. Manuel in customer service told me "we don't refund like ...
I made a reservation using hotels.com. But i had to cancel my reservation outside of the cancellation period. I called them two time and was told by multiple customer service agents that i should get my on night that i was charged credited back and my reward point restored. But after 3 month of ...
Hotels.com does not refund when they receive double payment. Paid for online with credit card and hotel charged the credit card again. Could not get this resolved. Now, two hotels with same name in same city and went to the wrong one. Hotels.com will not honor refund even though the manager of the ...
I accidently booked through hotels.com. I asked if i was speaking to the Holiday Inn they said it was a "centralized location." I just assumed it was Holiday Inn switch board or something to that effect. I was told they had a pool no problem. I get there, pool is down. I asked for a ...
Hotels.com has terrible customer support! I'll never make use of this website again. It provides a price-match promise, but won't recognize it. We created a reservation fourteen days before, nowadays I examined their website and also the price has decreased. I also employed a discount in my own ...