Be sure what you are getting. I booked a king-size no-smoking room with hotels.com at the Days Inn in New Braunfels, Texas. I arrived and was given a smoking room. My wife and I are both allergic to cigarette smoke but I was told there was nothing anyone could do. All of the no-smoking rooms were ...
I was unable to make a reservation that was made due to sand storm. The second night I showed up and it as canceled but I was charged anyway. I spoke to many different countries representing this hotels.com and every time I got something different. I wanted a refund for one of the two nights. Due ...
I booked hotel with hotels.com, paid for it with my credit card. The credit card cleared. About 15 minutes later hotels.com themselves cancelled my reservation. Whoever did this is a moron. Anyone knows that when you reserve a hotel you cannot cancel with 24 hours without having to pay for the ...
I booked a room in Washington DC on 10/2/08 through hotels.com. They called me on 12/4/08 and told me that the hotel had cancelled my reservation and that they had booked me a room miles away from my original room. I told them I would not accept that and eventually I was hung up on. I called them ...
My flights were cancelled because Hurricane Ike was about to hit Houston; in the process of changing my flights Continental Airlines asked if I needed a hotel room. Continental Airlines transferred me to a customer service rep. I was never informed that I was talking to Hotels.com. With the CSR, I ...
I made a call to hotels.com, the operator told me that I can check out from the booked hotel ahead of the time. I checked out one day ahead and I did not get the refund. When I read closely, I saw that there was $43.48 hidden charge. ...